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FAQs

Here is some guidance to help you with any problems you may encounter navigating LCGB OWL.

If you need to contact somebody from OWL you can also click on the image to the right.

click to contact OWL with comments, questions or course ideas

Frequently Asked Questions

From any screen, clicking on the word “OWL” at the top will bring you back to the main page. You can also return by clicking 'HOME' on the top main menu.
Home Page with OWL logo circled at top left
There are 3 ways you can login to the OWL Platform.
1: From the main screen, you can click on “My Account” to bring up the login page. If you haven’t registered for an account, you can do this here, too.


2: From the checkout page: Once you have purchased a course and got to the final page, you are given the option to login here


3. If for some reason you find yourself no longer on the checkout page, you can get back to it from the main screen, if you click on “BASKET”. From here, you can click on “proceed to checkout”, as described above.
Click “Courses” which can be found on the top right hand side option bar
Web page with word Courses circled on menu
This will bring you to this page with all the available courses being shown as you scroll down the page. There is a search option if needed or you can explore the course categories:
Web page with search courses circled
If you are an LCGB Member click the image to take you to the Member's Course Page. You will need to enter the password for the Members area from the main LCGB webpage.
Web page with LCGB Member circled
Underneath the square course boxes, there is a blue bar. Blue bars that say “See more” are free and can be clicked on without signing in or registering in.
Web page with LCGB Member circled
Blue bars which state “Register now” require registration and may require payment before being able to view content
Web page with LCGB Member circled
Click “Register now”

This will bring up this screen. Click “Take this Course”

Click “ADD TO BASKET”

Once the items are in your basket, you can view them directly from the screen you are on:

Once you click “View basket”, check the details are correct and click “PROCEED TO CHECKOUT”

Once you have reached the checkout screen, complete the form with your own personal details and click “PLACE ORDER”:

You will then be given a link to the course you have purchased. Click the link to be taken to the course page:

From any of the login screens mentioned on the previous question, there is an option to request a new password. Click “Lost your Password” and it will ask you to enter your email, where it will send a link to reset your password. You can also access this via your account

Click on the course you have purchased. Scroll down the page to reach this part of the screen and click “Expand all” to show the screen displayed below:

Hover your mouse over the different titles in the drop down box and click to gain access to the content. Once all the content has been opened, watched and read, the Assessment and Certificate tab will become available.
Each section has an option to mark it as completed, found at the bottom of the page. Clicking this will allow you to continue throughout the course sections.

In order to proceed to the assessment and collect your certificate you must have a green tick in all the required sections

Thank you for your generosity! If you click on the “custom amount” tab, you can then add the figure you would be happy to contribute.

If you are unable to donate any money at this time, add a zero to the bar and it should allow you to continue.
From the Homepage, go to My Account> Account Details and change the necessary information. Save the details and then go back to the homepage. From here, now click on Courses, click on the course you require the certificate for and scroll to the bottom to the page. There you will find the certificate and it will have now updated your name
To contact OWL you can email owl@lcgb.org and we will get back to you as soon as we are able.